Shipping Information:
- Unless noted otherwise in the ordering pipeline. We ship all items within 1~2 business days of receiving order. Most items will be shipped from our warehouse in next one business day after order has been received (Monday-Friday). Orders received over the weekend or on a national holiday will be shipped the following business day. Orders will arrive in 7~10 business days depending on the different locations. Due to whether or holiday season, shipping maybe delayed. You will receive notification of any delay or cancellation of your order after we shipped your items.
- Orders shipped via UPS, USPS and Fedex are trackable by logging into your account. Customers will be notified that the UPS, USPS and Fedex tracking number has been posted via an Order Status Update e-mail as well. Orders shipped by other carriers may not be trackable but can be requested through contacting us at:
Toll Free: 1-866-855-7045
Email:sales@furnituremaxx.com
- We do not currently ship orders outside of the United States. Orders with APO, FPO and P.O address will not be accepted and will not be shipped. Orders from Alaska, Hawaii, Puerto Rico and Virginia Island are also not accepted from our online orders.
- All orders can be cancelled prior to being assigned a tracking number. If an order has shipped already, and a tracking number has been assigned to it, a cancellation is subject to our standard 30 Day Return Policy.If you need to cancel an order, please contact us promptly by email, phone, or live chat. Be sure you reach one of our customer service associates so that your order will be cancelled immediately and not shipped.
More shipping information:
- Small Parcel Shipping – FedEx, UPS, USPS or DHL
- Ground delivery by FedEx, UPS, USPS or DHL is almost always made Monday - Friday 9am to 8pm and it is usually not possible to make a specific delivery date and time with these carriers. We do not require a signature unless specified by the customer. If you are not at home to accept delivery, the merchandise will be left in a secure location at your premises or a re-delivery slip will be left by the carrier. If you require a signature please advise Customer Service.
-Ground Shipping will also be made to business addresses during normal business hours Monday to Friday only. Usually, a signature will be requested on delivery, but the carrier is not required to match the signature to the specific name on the order. Please instruct the appropriate office staff to notify you upon receipt of your merchandise.
If you purchase several Ground Shipping items on the same order, it is possible the items may be consolidated and shipped via Truck Freight instead at the sole discretion of the manufacturer. No Ground Shipping can be made to a P.O. Box or military APO or FPO addresses.
- Truck Deliveries
- White Glove Classic (Additional $95)--Please be sure to contact us by using this shipping service.
White Glove Classic Service provides premium two-man delivery directly to inside the threshold of your home, apartment or office, which is usually your garage, front entrance, or service entrance. However, if you reside in an apartment building or condominium the merchandise will be carried up two flights of stairs if necessary. Should you require the merchandise moved up additional flights please contact Customer Service. The merchandise will be left in its original packaging, and the carrier will not assemble the furniture.
The shipping company will call you in advance to schedule a delivery appointment window, and once you confirm the schedule, you must be at the delivery location to accept the merchandise.
- White Glove Gold (Additional $195)--Please be sure to contact us by using this shipping service.
White Glove Gold Service provides premium two-man delivery directly to any room inside your home, apartment or office. In addition the shipping crew will unpack the merchandise, insure there is no damage, provide basic furniture setup that requires no tools (i.e. will set pieces next to each other, or on top of each other) and remove and dispose of all packaging materials. If necessary the merchandise will be carried up two flights of stairs. If you need the merchandise moved up additional flights please call Customer Service.
The shipping company will call you in advance to schedule a delivery appointment window, and once you confirm the schedule, you must be at the delivery location to accept the merchandise.
- White Glove Platinum (Additional $245)--Please be sure to contact us by using this shipping service.
The crew will then carefully unpack the merchandise, insure there is no damage, properly assembly all the sections with screws or bolts as required, and remove and dispose of all debris and packaging materials. The freight carrier will provide 30 minutes of setup time that requires basic tools.
The shipping company will call you in advance to schedule a delivery appointment window, and once you confirm the schedule, you must be at the delivery location to accept the merchandise.
